With Crypto Virus Attacks on the rise here our some tips for staying safe!

Read that subject line!

Crypto Virus senders play on our short attention spans and busy lives. They usually send their virus in an email with important looking subject lines:

  • “Your parcel tracking information”
  • “ATO tax refund notice”
  • “My Resume”
  • “As Requested”

Be careful if the message seems too important, but doesn’t have much detail!

When in doubt, delete!

The great thing about email is that it’s free. If you’re not sure about an email you can always delete it and as the sender to resend it. If the email has a suspicious looking file or link it’s better to be safe than sorry.

Always remember that you can call and confirm the message is legitimate before opening.

Prevention is better than cure

You can prevent virus attacks and their effects by

 

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Working from anywhere is now as simple as accessing the internet on your device. Managers, owners, and employees are all embracing the flexibility of working while traveling, making it the new global norm. But while you were in the office, you were protected by professionally designed firewalls, security infrastructure, and robust software. As soon as you step away from the building, those protections disappear, leaving your device and the data inside at great risk.

Cyber attackers love to collect any data they can obtain, often preferring to hack first, assess value later. It doesn’t help that almost all data can be sold, including your personal details, those of your clients and suppliers, as well as your proprietary business data. These days, the information stored on your device is usually worth much more than the device itself.

Here are 3 ways a hacker will attack:

Flaunting Opportunity: Whether your employee left their laptop at a café or a thief stole the phone from their pocket, the outcome is the same – that device is gone. Hackers will take advantage of any opportunity to gain access to a device, including taking them from hotel rooms and even asking to ‘borrow’ them for a few minutes to install spyware, before handing it back.

Spoofing a Wi-Fi Hotspot: We’ve all come to expect free Wi-Fi networks wherever we go. Hackers will take advantage of this trust to create their own free, unsecure network, just waiting for a traveler to check a quick email.

Intercepting an Unsecure Network: Hackers don’t need to own the Wi-Fi network to steal content from it. Data traveling across an unsecure network is visible and available to anyone with the right software.

It’s okay, you don’t need to lock all employees inside the building or cancel all travel plans. Taking these four precautions will increase cyber safety and help protect your business data while on the go.

  • Make a backup before you travel: In the event your device is lost or damaged, you’ll be able to replace the device with a new one and quickly restore all the data from a backup, all with minimal downtime.
  • Don’t use public Wi-Fi: Wait until you have access to a secure network before going online – even just to check email.
  • Use passwords and encryption: At a minimum, make sure you have a password on your device, or even better, have full drive encryption. That way, even if your data storage is removed from the device, the contents are inaccessible.
  • Act fast after loss: If your device is lost or stolen, immediately notify the appropriate people. This might include your IT provider so they can change passwords, your bank so they can lock down accounts, and any staff who need to be aware of the breach so they aren’t tricked into allowing further breaches.

 

Need help with mobile cyber security? Call us.

Wouldn’t it be great to know you could access the internet from every room in the house – including the outdoor entertaining areas? How about printing wirelessly from wherever you happen to be? Many homes are embracing the flexibility of having multiple devices and users, but with each new addition come increased headaches when trying to make it all work together. They know what experience they want, but actually assembling a complex network can be like trying to juggle a live, angry octopus!

Most people don’t realize just how complex their tech setup has become. Ask around and you’ll discover homes commonly have 4 mobile devices, 2 tablets, a desktop or laptop, a printer…plus a smart TV, media streamer, and a games console …ALL of which need access to the same secure internet connection, backup systems, and protection from digital threats. Yikes!

While businesses immediately default to calling in the tech experts to make sure their system works exactly the way they need it to, residential users haven’t had that option – until now. Our managed IT services can assess your unique needs and create the perfect solution for you –everything working the way you want and within budget.

Using managed residential services has the added benefit of providing one, predictable bill for every part of your technology services, including:

Advice and setup: Our experts love to talk tech and can help you make product decisions, plan and create your ideal network environment – building in all the parental controls and security your unique situation needs. They’ll even help educate your family on best practices, cyber safety, and common threats.

Remote support: Save time and energy if something goes wrong, our experts can securely log in to remotely diagnose and repair many issues – just let us know and we’ll take care of it.

Backup: You’ll never have to worry about losing all your personal files, photos, video and music if your device is broken or stolen. Our experts will make sure everything that’s important to you is backed up regularly.

Maintenance: While your devices are pretty durable, they still need regular maintenance and cleaning. This extends the life of your device greatly and has the added benefit of making it run like new again.

Security: Every device under your managed IT plan will be automatically monitored for security issues and updated regularly. Our tech experts will ensure your network is secure, protecting you and your family on autopilot.

Cloud: We’ll make sure you have access to all your files, no matter which device you’re on, giving you true digital flexibility and (a safeguard against forgetting homework!).

With new connected devices finding their way into homes each year, it’s more important than ever to ensure your network can grow easily, with security at all levels. Remember, it only takes one unprotected device to let the malware in, even something as innocent as a remote-activated lightbulb! Our managed IT services will free you from worrying about security and maintenance, while at the same time giving you the performance and flexibility your family needs.

Find out how Managed IT Services can help you by calling us!

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Batteries are rarely talked about – until they’re drained – then we’ll tell everyone as we beg desperately for a charger, hoping to get enough juice to last the day. The truth is, they’re a miracle of engineering that gets taken for granted when full and cursed when flat. If it feels like your battery is running out faster, you might be right. But it’s not because of ‘battery memory’ and needing to be cycled (that’s an older battery type called NiMh), it’s because the modern LITHIUM-ION batteries in phones and laptops just simply wear out over time. Fortunately, extending your battery life is easier than you think! Which of the following GOOD battery habits do you have?

Charge whenever you can: Lithium-ion batteries don’t like being charged all the way up and then drained all the way down. No wonder, it even sounds exhausting. Give them a little charge here and there, and they’ll be happy.

Leave your laptop plugged in all the time: You can’t over-charge the battery, it will just sit there waiting to be used. The laptop also helps out by cutting the flow of power when the battery registers as fully charged.

Watch for overheating: If you can, remove your laptop battery while charging, because while it won’t overcharge, it may overheat. You might also consider removing the battery if you’re using your laptop plugged in all the time. Sure, you might lose data if there’s a power outage, but overheating is a far more common occurrence and it’s been proven to degrade battery life considerably. Check your vents are clear with good airflow, and if necessary, help it out with a cooling laptop stand.

Leave your phone plugged in all night: Just like your laptop, your charger knows to stop when the battery is full. Those chargers do generate heat though, so make sure you have enough airflow around both charger and phone, and never sleep with it under your pillow.

Charge batteries before storing: If you’re blessed with backup batteries, make sure to give them a half charge before storing. They’ll naturally discharge and age over time, so this gives them a fighting chance to still be viable when you need them.

Keep your cool: We know to avoid water with our phones, but we’re less careful about exposing it to heat. This includes leaving it in your car all day, placing it on top of your PC, or even in a sunny spot by the window. Wireless and rapid chargers can also be an issue, as the amount of heat they generate will affect your battery.

How did you go? Is keeping your lithium-ion battery happy easier than you thought? Your battery will wear out over time, but you can push that day a few years into the future if you remember to keep it charged and keep it cool.

 

Having battery issues? We can help! Call us.

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Managed Service Providers (MSPs) help businesses take a proactive approach to managing their technology without the expensive step of hiring an in-house team. Your MSP is essentially a collection of niche technology experts working behind the scenes to keep your data safe, generate solutions to IT problems and keep your software updated. Even larger businesses who already have an IT person will often call in an MSP when daily support becomes overwhelming or a specific certification is required.

Let’s explore 5 specific business breakthroughs an MSP can give you:

It’s extremely cost-effective: There’s only so much in the budget for IT and responding to events on a break/fix basis will quickly exhaust your accounts.

An MSP works by getting ahead of problems before they occur – making equipment last longer, defending against costly security breaches and keeping the business up and running. Instead of calling for a repair at a high hourly rate, you get a wide array of expert services for one predictable monthly fee.

You have access to multiple experts: Businesses usually end up adding extra tasks to an unqualified but enthusiastic employee’s workload, resulting in costly problems. With MSPs, you have access to many people who are experts in very specific areas, and your existing staff can focus on tasks within their job description.

Speedy problem resolution: Downtime and business don’t mix, so your MSP will provide a reliable expert on call (usually with 24/7 options) to troubleshoot and resolve any problems. Much of the time, you can also skip the delay of an on-site repair with rapid remote support available in just moments.

Fewer problems: A large part of your MSPs service is fixing problems before they happen. While fixing things as they break isn’t the worst approach to IT management, it generally means you’re also suffering productivity losses, downtime and losing money by the second.

Your MSPs primary goal is to ensure these problems are avoided completely, through system monitoring and robust security measures. They’ll also make sure every important software update and security patch is applied immediately, closing breach points and keeping your business safe.

Shared responsibilities: As your business grows, so will your IT systems. A good MSP is on top of what your future needs will look like and knows which products and infrastructure are suitable to help you get there. Your MSP doesn’t just monitor your system and repair as required; they share responsibility for your system. This means measuring, reporting, analyzing and optimizing, working with you to introduce new technologies and processes.

Depending on your level of contracted services, your MSP can actually become a catalyst for growth.

Sounds good, doesn’t it? With managed services, your business always has the maximum security against threats, downtime and productivity drops. But for the savvy business owner, it’s also a way you can afford to leverage cutting-edge technologies, with complete peace of mind and ongoing support.

Boost your business with managed services. Call us now.

Give us a call to discuss your new network.

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